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įor information on how to ship regulated or Hazardous items by FedEx, please visit for more information. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Never ship containers filled with flammable or combustible liquid, or items or materials that has been in contact with flammable or combustible liquids to Horizon. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place.

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The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Do not send loose batteries or batteries packed with equipment back to Horizon.Īny kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. Lithium-ion battery powered equipment and/or devices must have the batteries removed prior to shipping, unless the battery is installed in the device and protected from short-circuit. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.Īny equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. *Turnaround time is initiated when the product is checked in by Horizon Hobby. If a charge is associated with your service, a Horizon Hobby representative will contact you for payment.Įstimated Service Turnaround Times (Business Days)* Please Note: Do not include credit card information with your product. If you have any questions, please call us at 87 or Email Product Support at submitting this service request form, you are agreeing to the Horizon Hobby, LLC Service Terms and Conditions. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. The online service request will allow you to check on the status of your product through the use of a unique service request number. Upon receipt of confirmation, print the confirmation page and ship it, along with your product, to the Horizon Hobby, LLC Service Center (see address above). To expedite the service of your product, please follow the directions for the online service request below. Submit a Product for Repair or Warranty Determination